Upgrading to Windows 10 is sure exciting, but it also comes along with problems like broken drivers or devices not being recognized. If your external hard drive is not working properly nor recognized in Windows 10 but was fine in the previous OS, then it’s most likely because the driver software is outdated or broken. First, run Hardware Troubleshooting and check if it helps. 1) Type “ troubleshooting” in the search box and open it. 2) Click on “ Configure a device“. 3) In a pop up window, click Next and follow the instruction to finish the process. If it hasn’t solved the problem yet, try to update and fix the driver issues via Device Manager. There are 2 ways for you to update the driver. You can select the one that works for your more easily. Way 1: Update the driver manually 1) Go to Device Manager by pressing Win+R together to open the “Run” dialog, enter devmgmt.msc. 2) Find your external device from the list, (If you see a yellow/red sign appear, probably because the driver has compatibility issues.) right click on the name of the device and select “ Update Driver Software”. ![]() If the issue persists, I would suggest you to check if the hard drive is compatible with Windows 8. Also download and install the latest drivers from the manufacture website. What is program compatibility? Make older programs compatible with this. Aug 05, 2015 I upgraded from Vista Home Premium SP2 (32Bit) to Windows 7 Home Premium (32Bit) and after the upgrade my external usb hard drive can not be seen. Transcend Elite is advanced software developed for use with Transcend's JetFlash®, StoreJet®, and Portable SSD products. When paired with Elite, your Transcend storage devices make it easy to keep important files organized, protected, and up-to-date. Back up files from Google. ![]() Also if there’s any “unknown device” you should update it too. 3) Select “ Search automatically for updated driver software” and then follow the instruction to finish the process. Way 2: Update the driver automatically If you have difficulty updating the drivers manually, you can do it automatically with. Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy.
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